Privacy Policy

version 0.1 Last Updated: March 2025

At Appliance Express, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you use our app and services.

By using the Appliance Express platform, you agree to the practices described in this policy.

1. Information We Collect

When you use Appliance Express, we may collect the following types of personal information:

1.1 Personal Information

• Account Information: When creating an account, we collect personal information such as your name, email address, phone number, and date of birth (to verify you are 16 or older).
• User Profile: If you create a service provider profile, we collect additional information such as your service expertise, business details, and related credentials.

1.2 Usage Information

• Device Information: Information about your device, such as operating system, browser type, and IP address.
• Activity Logs: Information on how you interact with the platform, including questions asked, answers provided, and services requested or offered.
• Location Data: If enabled, we may collect location data to help you find relevant services and offers.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, such as remembering your login state and preferences. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create, manage, and personalize your account, including login credentials and user profile.
• Providing Services: To connect users with relevant services, including service providers or certified professionals, and to enable users to ask questions and provide answers.
• Email Notifications: We may send you email notifications regarding important actions on the platform, such as:
  • New messages or responses to your questions or comments.
  • Service requests or service provider offers.
  • Updates on your account or activities.
  You can manage your email preferences through your account settings.
• Improvement of Services: To analyze usage trends, improve our platform, and customize your experience.

3. User-Generated Content

Appliance Express allows users to post questions, answers, and comments on the platform. By submitting content, you grant us a non-exclusive, worldwide license to use, display, and distribute your posts on the platform. You are responsible for the content you post, and we encourage you to respect others' privacy and refrain from posting personal or confidential information.

4. Service Providers and Third-Party Integrations

When you connect with a service provider or use any third-party services through our platform (e.g., certified service providers), we may share relevant details with those service providers to facilitate your request. These third parties have their own privacy policies, and we encourage you to review them.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You may request the deletion of your account, at which point your personal data will be removed from our active systems.

6. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Email Notifications and Communication

By creating an account, you agree to receive email notifications about actions taken on the platform, such as:

• Activity on your posts (e.g., answers to your questions).
• New services and offers relevant to your profile.
• Updates on your account and platform changes.

You can manage your email preferences by adjusting your notification settings in your account.

8. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your personal information at any time.
• Deletion: You can request the deletion of your account and personal information, subject to any legal obligations or outstanding issues related to your use of the platform.
• Opt-out: You can opt out of receiving marketing or promotional emails from us by clicking the unsubscribe link in the email or adjusting your email preferences in your account settings.

9. Children’s Privacy

Our platform is intended for users aged 16 and above. We do not knowingly collect personal information from children under the age of 16. If we learn that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes to this policy will be posted on this page, and the "Last Updated" date will be updated accordingly. Please review this policy periodically for any updates.